The landscape of luxury discount shopping is shifting beneath our feet. If you’ve recently scored a designer deal, you might be wondering about the Saks Off Fifth Return Policy 2026. With the parent company, Saks Global, navigating a complex Chapter 11 bankruptcy and a massive restructuring of its off-price division, the rules for refunds are changing rapidly.
Whether you are dealing with a local store closure or trying to return an online order before the digital platform shuts down, this guide will walk you through everything you need to know to protect your wallet.
Contents
The Big News: Saks Off Fifth Store Closings in 2026
In a move that has stunned the retail world, Saks Global announced in early 2026 that it is winding down the majority of its off-price business. This includes the permanent closure of 57 Saks Off Fifth locations and all remaining Neiman Marcus Last Call stores.
Read also: Saks OFF 5TH Pre-Owned Luxury Guide 2026 – How to Score Designer Deals Like a Pro
Which Stores are Staying Open?
Only 12 Saks Off Fifth stores are slated to remain operational. These “survivor” locations will primarily serve as clearinghouses for residual inventory from full-price siblings like Saks Fifth Avenue, Neiman Marcus, and Bergdorf Goodman. Key remaining locations include:
- Sawgrass Mills (Sunrise, FL)
- Woodbury Common (Central Valley, NY)
- Bergen Town Center (Paramus, NJ)
- The Outlets at Orange (Orange, CA)
The Digital Shutdown
Perhaps the most significant update is the liquidation of SaksOff5th.com. The website is being shut down as part of the bankruptcy proceedings. If you have an outstanding order or are planning a final purchase, pay close attention to the “Final Sale” banners that now dominate the site.
Standard Saks Off Fifth Return Policy 2026
Despite the closures, Saks Global has stated they will honor existing customer programs during the transition but with strict caveats.
1. The 30-Day Window
The core of the Saks Off Fifth Return Policy 2026 remains the 30-day rule. You have 30 days from the date of delivery (for online orders) or purchase (for in-store) to initiate a return.
Important Note: For stores currently in “Liquidation” or “Closing Sale” mode, all sales are typically Final. Always check your receipt for the “Final Sale” stamp before leaving the register.
2. Return Fees and Methods
- In-Store Returns: These remain FREE at the 12 locations staying open.
- Mail-In Returns: A $9.95 shipping fee is deducted from your refund total.
- Condition: Items must be unworn, undamaged, and have all original tags attached. Saks is notorious for its “Security Tags.” If these are removed, your return will be rejected.
3. Refund Processing Time
In 2026, expect delays. While refunds used to take 7–10 days, the current restructuring means it may take up to 15–20 business days for funds to appear back on your original payment method.
How Store Closings Affect Your Refunds
If your local store is one of the 57 locations closing, your return options are limited.
Liquidation Sales are Final
According to Retail TouchPoints, closing sales officially began in late January 2026. Once a store enters its “Site Closing Sale” phase, the standard Saks Off Fifth Return Policy 2026 is suspended. Items purchased during this time cannot be returned or exchanged.
Returning Previous Purchases
If you bought an item before the closing sale began, you can still return it within the 30-day window, provided the store is still open. However, if the store has already locked its doors, you must:
- Mail the item back using the online portal (if still active).
- Visit one of the 12 permanent locations.
- Contact Saks Global customer service immediately to document your intent to return.
2026 Return Policy Exceptions & “Fine Print”
Not every item follows the 30-day rule. Keep these exceptions in mind:
- Final Sale Items: Any item marked “Final Sale” at checkout is ineligible for a refund.
- Jewelry and Watches: Often have a shorter return window or require specialized inspection.
- Beauty and Fragrance: Must be in original, sealed packaging.
- Wait Times: Due to the bankruptcy filing, the company’s “Restocking Fee” and shipping deductions are being strictly enforced to preserve liquidity.
| Feature | Standard Policy | Closing/Liquidation Policy |
| Return Window | 30 Days | No Returns (Final Sale) |
| Return Fee (Mail) | $9.95 | N/A |
| In-Store Return | Free (at 12 select stores) | Not Available |
| Refund Type | Original Payment | N/A |
Expert Tips for Shopping the 2026 Liquidations
As a peer in the shopping world, I recommend a “buyer beware” approach during this transition. According to industry experts, Saks Global is focusing heavily on “full-price selling” at their main flagship stores to exit bankruptcy. This means the quality of inventory at Saks Off Fifth may shift toward older, residual stock.
- Check for Defects: During liquidation, the “Final Sale” rule is absolute. Inspect every seam and zipper before buying.
- Use a Credit Card: For online orders from a liquidating site, using a credit card provides an extra layer of protection via “chargeback” rights if the company fails to deliver your items or process a valid refund.
- Download Your Receipts: Once the website shuts down, you won’t be able to access your order history. Save PDFs of everything.
Visual Guide Suggestion
Infographic Idea: A “Saks Off Fifth Return Flowchart 2026.”
- Start: Did you buy it during a Closing Sale? (Yes -> Final Sale / No -> Continue).
- Step 2: Is it within 30 days? (No -> No Refund / Yes -> Continue).
- Step 3: Is there a store near you? (Yes -> Free Return / No -> $9.95 Mail-in Fee).
Conclusion
The Saks Off Fifth Return Policy 2026 is significantly more restrictive than in years past due to the company’s financial restructuring and widespread store closings. While the “30-day window” still exists for the 12 remaining stores and non-liquidation online purchases, the window for many shoppers is closing fast.
Always check your local store’s status and the “Final Sale” terms on your receipt to avoid being stuck with a designer item that doesn’t fit.
FAQ
Can I return items bought during the Saks Off Fifth “Site Closing Sale”?
No. All items purchased during the Site Closing Sale (which began on January 30, 2026) or at physical locations holding liquidation sales are considered Final Sale. These items cannot be returned or exchanged under any circumstances.
How much does it cost to return an online order by mail?
If you are returning a standard purchase (not a liquidation item), a $9.95 return shipping fee will be deducted from your total refund. This fee covers the cost of the return label and insurance.
Which Saks Off Fifth stores are still accepting returns?
As of February 2026, only 12 select Saks Off Fifth locations remain open and are following the standard return policy. If your local store is currently in “Liquidation” or “Closing” status, they will no longer accept returns for previous purchases.
What is the return window for Saks Off Fifth in 2026?
The standard return window is 30 days from the date of delivery for online orders or 30 days from the date of purchase for in-store items. After 30 days, returns are strictly prohibited.
Can I return a Saks Off Fifth item to a Saks Fifth Avenue flagship store?
No. Saks Fifth Avenue and Saks Off Fifth operate as separate entities within Saks Global. Saks Fifth Avenue stores cannot process returns or exchanges for merchandise purchased at Saks Off Fifth or on SaksOff5th.com.
